Privacy Policy
This Privacy Policy describes how msoulstudio.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
Device Information
- Examples: version of web browser, IP address, time zone, cookie information, viewed products, search terms, and how you interact with the Site.
- Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source: collected automatically via cookies, log files, web beacons, tags, or pixels.
- Disclosure: shared with Shopify, Google Analytics, Google Ads, Facebook Ads.
Order Information
- Examples: name, billing/shipping address, payment info, email, phone number.
- Purpose: process payment, arrange shipping, provide confirmations, communicate with you, screen for fraud, and send product information/advertising with consent.
- Source: collected from you.
- Disclosure: shared with Shopify, Western Bid Inc.
Customer Support Information
- Examples: customer name, email.
- Purpose: to provide customer support.
- Source: collected from you.
- Disclosure: none.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- Shopify powers our store: Shopify Privacy Policy
- We may share data to comply with laws or protect our rights.
- We may share with suppliers to fulfill orders.
Behavioural Advertising
We use your Personal Information to provide targeted ads/marketing:
- Google Analytics: Policy | Opt-out
- Google Ads, Facebook Ads, Bing Ads
- Educational: Network Advertising Initiative
- Opt-out: Facebook | Google | Bing | DAA
Using Personal Information
We use your Personal Information to provide our services: selling products, processing payments, shipping orders, and keeping you informed about new products and offers.
Your Rights
UK/EU Users
Right to access, correct, delete, restrict processing, and data portability. Contact: support@msoulstudio.com
California/US Users
Right to know what we collect, request deletion, opt-out of sale. Contact: support@msoulstudio.com
Legal Basis (UK/EU)
Processing is based on contract fulfillment, consent, and legitimate interests.
Retention
We retain your Personal Information as long as necessary to fulfill orders or comply with law, unless you request erasure.
Cookies
A cookie is small data stored on your device. We use functional, performance, advertising, and social cookies to improve your experience. Below are the main categories:
Cookies Necessary for Store Functioning
| Name | Function |
|---|---|
| _ab | Access to admin |
| _secure_session_id | Navigation through storefront |
| cart | Shopping cart |
| cart_sig | Checkout |
| checkout_token | Checkout |
| secure_customer_sig | Customer login |
| storefront_digest | Customer login |
| _shopify_u | Update customer info |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences |
| _landing_page | Track landing pages |
| _s | Shopify analytics |
| _shopify_sa_p | Marketing/referrals analytics |
| _y | Shopify analytics |
Cookie duration varies (session vs persistent). Most expire in 30 minutes to 2 years. You can manage cookies in browser settings or via allaboutcookies.org.
Do Not Track
We do not alter data practices in response to “Do Not Track” signals. Manage tracking as described above.
Changes
We may update this Privacy Policy for operational, legal, or regulatory reasons.
Contact
Questions or complaints? Contact us:
support@msoulstudio.com
MsoulStudio LLC
Flat 301, Bouchon Point, 7 Cendal Crescent, London E1 2FT, England
Last updated: 25 August 2025